Legal

Data deletion instructions

This page explains exactly how to have data deleted from Wrenbell, what gets removed, how long it takes, and the narrow set of things we must keep. Three different people read this page, so start with the section that describes you.

1. You received a WhatsApp message and want your data removed

You are not a Wrenbell customer. A business is, and it used Wrenbell to message you. You have two things you can do, and both work.

Stop the messages now

Reply STOP in that WhatsApp conversation. Our system records the opt-out against your number, with the time and the source, and blocks that business from sending you further campaign messages. Equivalent Tamil-language keywords work in the same way. This takes effect immediately and does not require anyone to approve it.

Have your details deleted

1. Contact the business that messaged you. It owns its contact list and can delete you from it directly. This is usually the fastest route.
2. If you cannot reach them, or they do not act, write to privacy@wrenbell.com. Include the WhatsApp number that messaged you, your own number, and roughly when it happened.
3. We will acknowledge within [3] working days, identify the business, pass on your request, and follow it up. We will tell you the outcome.

We keep a record that your number opted out even after other details are deleted. That record exists so nobody messages you again by accident, and it holds nothing beyond the number and the fact of the opt-out.

2. You are a business using Wrenbell and want to delete some data

Most deletion is in your own hands and does not need us.

To delete	Do this	What happens
A single contact	Contacts → open the contact → Delete	Removed from the application immediately and excluded from all sending. Permanently erased within 30 days.
Several contacts	Contacts → select → Delete	As above, for each record.
A conversation and its messages	Write to privacy@wrenbell.com from an Owner or Admin address	Deleted within 30 days. Bulk message deletion is handled by us so that it can be verified and audited.
A team member's access	Settings → Team → remove the user	Access ends at once. Their sign-in record and the actions they took remain in the audit log.
Media files	Deleted with the conversation they belong to	Erased from object storage within 30 days.

3. You want your entire account and all its data deleted

Send an email to privacy@wrenbell.com from the address of an Owner on the workspace, with the subject line Account deletion request, including:

• Your business name and workspace name
• The WhatsApp Business Account or phone numbers connected
• Whether you want a full export of your data before deletion

What then happens:

Step	Timing
We acknowledge the request and confirm you are authorised to make it	Within [3] working days
If you asked for one, we deliver a full export of your contacts, conversations, messages, templates and reports	Within 14 days
We disconnect your WhatsApp Business Account from Wrenbell and destroy the stored access token	On confirmation
Live data is deleted from our systems	Within 30 days of confirmation
We confirm in writing that deletion is complete	On completion
Encrypted backups containing the data expire on their normal rolling cycle	Within 30 days of the last backup

Deletion is permanent. We do not restore deleted data from a backup, and once the request is executed we cannot recover the account. Ask for the export first if there is any doubt.

4. What is deleted

• All contact records, including names, phone numbers, tags and custom fields
• All conversations and message content, inbound and outbound
• All media files sent or received
• Message templates you created in Wrenbell
• Campaign records and reports
• User accounts belonging to your workspace
• The encrypted WhatsApp access token connecting us to your account
• Workspace settings and configuration

5. What we must keep, and why

Deleting everything is not always lawful. These narrow categories survive a deletion request:

Retained	Reason	Period
Opt-out records — phone number and the fact of opting out	So that nobody is contacted again by mistake. Deleting this would defeat the request behind it.	Indefinitely, unless you ask us to remove it and accept the consequence
Invoices, payment records and tax documents	Required by Indian tax and company law	As the law requires
Audit records of access to your workspace	Security and accountability	[RETENTION PERIOD]
Records needed for a live legal claim or a lawful order	Legal obligation	Until resolved
Aggregate statistics carrying no personal data	Capacity planning	Indefinitely

6. Data held by Meta

Deleting data from Wrenbell does not delete data held by Meta. Messages travel over the WhatsApp Business Platform, and Meta retains message data for a limited period — up to 30 days — in order to operate the service, along with information about your business account under its own terms.

To deal with data held by Meta, or to delete your WhatsApp Business Account itself, use Meta Business Manager or contact Meta directly. We cannot do it for you.

7. Getting help

There is no charge for a deletion request. If a request is repetitive or clearly excessive we may say so and explain why, rather than quietly ignoring it. If you are not satisfied with how we handled your request, you may complain to the Data Protection Board of India.

Related: Privacy Policy · retention schedule · Terms of Service